Motivational Interviewing for Sales & Service – 1 Day Workshop | Newcastle

🎉 Bringing friends makes learning even better! Tired of attending workshops alone? Gather your colleagues, friends, or team members and join the session together. Contact info@mangates.com to unlock our exclusive group discounts and special offers for group bookings. Don't miss out—exciting deals are available for a limited time. Enquire today and save more when you learn together!

About the Course:Duration: 1 Full Day (8 Hours) Delivery Mode: Classroom (In-Person) Language: English Credits: 8 PDUs / Training Hours Certification: Course Completion Certificate Refreshments: Lunch, snacks and beverages will be provided during the session If you would like weekend training sessions, kindly reach out to us at info@mangates.com for availability and scheduling. Course OverviewThis 1 Day workshop introduces customer service and sales professionals to Motivational Interviewing (MI) — a collaborative, client-centered approach that strengthens rapport, trust, and engagement. Through interactive exercises, role plays, and real-world examples, participants will learn to guide clients toward decisions that align with their needs and values, enhancing customer satisfaction, loyalty, and sales effectiveness. Participants will leave with practical tools to handle challenging conversations and inspire client commitment. The course emphasizes ethical influence and long-term relationship building. Learning ObjectivesBy the end of this course, you will be able to: • Apply MI techniques to improve client communication and engagement • Build strong, trust-based relationships with customers • Recognize and respond to client resistance effectively • Guide clients toward decisions aligned with their needs and values • Enhance customer satisfaction, loyalty, and sales performance • Develop a personal plan to integrate MI into daily practice Target Audience• Customer service representatives and team leads • Sales professionals and account managers • Client relationship managers • Business development and support staff Why Choose This Course?Customer service and sales professionals often face challenges in motivating clients and building long-term loyalty. This course equips participants with practical MI tools to strengthen rapport, guide decisions ethically, and enhance engagement, improving customer satisfaction and business outcomes.

©2026 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or Reproduction without permission is prohibited. Want to train your entire team? In-house sessions are available for organizations seeking to embed motivational communication skills across sales and service teams, improving client relationships and team effectiveness. Customized programs ensure everyone gains hands-on experience for immediate application.

📧 Contact us today to schedule a customized in-house session: corporate@mangates.com