Refunds
Multi-day campaigns, Promoter Pro and local recommendations are one-off purchases. A monthly organiser plan can start with one free month, then renews until you cancel.
Campaigns
A Boost, Spotlight or Headliner campaign starts when payment is confirmed and runs for the length you chose. We do not refund a campaign because it ends before the event date — the builder warns you when that will happen — or because fewer people opened the listing than you hoped. If we take payment and the campaign never goes live because of a fault on our side, write to us with the invoice number and we will refund that charge.
Short boosts
An evening pass or day pass can be refunded from the dashboard when it has not been shown, within 48 hours of the start you picked (7 days on Venue Plus). Once it has been served, the self-serve refund closes. A quote request is not a charge.
Monthly plans
Local Pro, Growth and Venue Plus can start with one free month (30 days unless TRIAL_PERIOD_DAYS says otherwise). The card is charged when that month ends, then the same amount each month until you cancel. Cancel during the free month and you are not charged. One free month per account and per organisation. A refund of a paid period is available from billing when the period is still inside the refund window and no short boost has been shown. Upgrades charge the difference then. Downgrades wait for the next renewal.
Promoter Pro
Pro is a 30-day pass. Ending it from billing stops the discount and the unlocked analytics. It does not refund the days already paid. A second purchase inside a minute of the first is refused so a double click does not bill you twice.
Local recommendations
You can cancel a live recommendation from Local business ads. Cancelling removes it from the event page. The fee is not refunded, because the spot was reserved for that event.
Test mode
When card payments are not switched on, the dashboard says payments are in test mode and nothing is charged. Those invoices are records only.
How to ask
Open the invoice from Pro & billing and include the invoice number. We do not refund ticket sales. Tickets are sold by the organiser or the ticket company, not by VibePeep.